About Us
 FAQ
 Return Policy
 Purchase Guide
 Measuring Guide
 Size Guide
 
 
 
    Before you take this complete purchase guide, we recommend that you read our FAQ at first for the most common question about our website. If you can not find the answer to your questions in both FAQ and Purchase Guide, please email us about your questions and we’ll be more than glad to help you.
  •  Order
  •  Payment
  •  Delivery
  •  Other
  •  
      ::Order
     
     
     What's the process of placing an order?
     

    If you want to order a clothes with your favourite style, fabric and buttons, enter proper page in the Custom-Made section. Fill the codes of the style, fabric and button you like in respective blanks. Then go to next page and provide your measurements and mailing information.

    If you want to purchase a ready-made clothes, select your favourite category and click image under product code. Then follow the instructions of every step to finish the order process.

     
     
     
     
     What's tailoring modes?
     

    Basicly, we provide two kinds of tailoring mode for every product not in the Custom-Made section.

    The first mode is ready made mode (option 1). If you choose this option, you just to provide you mailing address, height and size. We will make the clothes according to the standard size table. You can also provide your bust, waist and hip girth so we can make the clothes more suitable.

    The second mode is custom made mode (option 2). If you choose this option, you could provide the other 10 measurements, such as Shoulder Width and Neck Girth. Once we have these measurements, your clothes will be made completely fitting your body figures by our experienced tailors.

     
     
     
     
     Do you charge extra fee for custom-made tailoring mode?
     

    No! We do not charge any extra fee for custom made tailoring mode.

     
     
     
     
    Can I have the ready-made clothes custom made?
     

    Yes! We can custom made some kinds of the ready-made clothes. If you want to do so, please contact our service staff in advance. They will give you further instructions.

     
     
     
     
     Is there any extra charge for special requirement that I put with my order?
     

    Some special requirements are free of charge, while others are not. You may only leave Notes with FREE requirements. For other requirements, please email us for specific quotation.

    The following requirements are for free:

    • Change of the height of the slits
    • Choose side zip/buttons or back zip
    • Choose specific color for piping and buttons
    • Change the height of the collar
    • Choose left/right opening
     
     
     
     
    Do you offer any discount?
     

    We offer discounts on many special occasions such as New Year, Christmas, Valentine’s Day, etc. You may also get discounts if you order more then 3 pieces in one go. By participating various activities we hold you can get even more gifts! Join eFu Club to check with the Coin Camp and you'll learn more.

     
     
     
      ::Payment
     
     
    Which foreign currencies you accept?
     

    We accept US Dollar, Pound, Euro, Japanese Yen, Deutsche Mark, French Franc, Hong Kong dollar, Canadian Dollar, Australian Dollar. The conversion from RMB to foreign currency is based on the purchase day's foreign exchange quote price in China Bank.

    If you don't know the foreign exchange quote price, please contact us with E-mail.

    However, if you pay with credit card, you don’t have to worry about the exchange rate.The credit card system will automatically exchange your currency.

     
     
     
     
    What payment method do you accept?
     

    We accept credit cards, checks, money orders, as well as wire-transfers.

     
     
     
     
    How to pay by credit cards (Visa and Master Only)
     

    We recommend payment by CREDIT CARD, which is fast and low in handling charge.

    1. When you proceed an order on our website, choosing payment by credit card, you’ll be led to the secure payment page. By filling in your CREDIT CARD information, you can finish the whole ordering process.

      Please wait a moment when you input your credit card information! It will appear "the payment is successful" or "the payment is failed"
    2. If your order is proceeded by Email, we will send the link for the payment online! Please click the link to enter the same secure page, and fill in your CREDIT CARD information!

      Please wait a moment when you input your credit card information! It will appear "the payment is successful" or "the payment is failed"
    3. You can also fax us your address and credit card details!

      -1) visa OR master
      -2) card number
      -3) Expiry date
      -4) CARD Holder’s NAME
      -5) CVC number

      "CVC" is: "the three digit on the signature strip on the back of the credit cards after sixteen credit card numbers, which is the additional verification for security purpose".

    Our fax number is 0086-25-83304879

     
     
     
     
    Why my credit card payment failed?
     

    A payment may fail because of:

    • Network problem.After you submit your credit card details, it may take some time for the payment page to come out but it appears “pages not found”. Then you may try later because your network is not working well with our payment system.
    • Credit card rejection. Some cards with previous abnormal records may be rejected by our payment system.
    • Visa 3D-SECURE IDENTIFICATION. If you are using a Visa card, please contact your card issuer to have your card identified. The International Visa Organization newly adopts this 3D-SECURE IDENTIFICATION system for the sake of payment security. Those cards without this identification will be rejected.

    Whenever such situation happens, please do not hesitate to contact our service staff. They will quickly help you finish the payment.

     
     
     
     
    How to pay by international money order?
     

    If you choose to pay by money order, simply go to your nearest counter and purchase your money order made payable in US$ dollars. The counter clerk will know what to do. We will NOT be able to accept money orders IF the currency is NOT in US$. Please write your Order Number on your money order .

    Address : Hu Nan Road 122# Room 501, Nanjing 210009, Jiangsu China
    Postcode : 210009
    Receiver : LUO ZHEN
    Tel : 0086-25-83314202

    Important:

    Please write down "Pay TO The Order Of LUO ZHEN" when you fill in the money order !
    We do not recommend this payment method because of long handling duration and high bank charge.

     
     
     
     
    How to pay by check?
     

    If you pay by CHECK, Please write your Order Number on your CHECK or post your order form with check. Please make your check with the necessary amount in the currencies payable to us:

    Address : Hu Nan Road 122# Room 501, Nanjing 210009, Jiangsu China
    Postcode : 210009
    Receiver : LUO ZHEN
    Tel : 0086-25-83314202

    Important:

    Please write down "Pay TO The Order Of LUO ZHEN" when you fill in the money order !
    We do not recommend this payment method because of long handling duration and high bank charge.

     
     
     
     
    How to pay by wire transfer?
     

    Here are the banking details to allow you to make a successful wire transfer. Please note that customers shall be responsible for all bank charges incurrence.

    Our account information:
    Account NO. : 4447892-0188-006416-5
    Name : LUO ZHEN
    Bank : BANK OF CHINA, JIANGSU BRANCH
    Address : No.3 ZHONGSHAN EAST ROAD, NANJING, CHINA
    Swift Code : BKCHCNBJ940
    TEL : 0086-25-84728304

    But paying through telegraphic transfer will cause a little high bank charge so we don’t recommend that

     
     
     
      ::Delivery
     
     
    What delivery methods can I choose?
     

    The ways of delivery we offer include:

    Postal air package delivery
    Using traditional air package delivery when you’re not in a hurry is cheaper. The delivery by post requires 20-25 work days.

    Global Express (recommended)
    Global Express is a world leading provider of express delivery service and logistics supply solutions. It including Fedex, TNT, DHL, UPS, EMS and so on, we will according your address to select the most suitable delivery. It takes only 3-5 work days for the delivery.

     
     
     
     
     
    How do you calculate freight fee by global express?
    Cheongsam & Chinese Clothes
    DESTINATION ZONE     First Item     Every Extra One
    Hong Kong & Macau     11 USD     +5.5 USD
    Taiwan
    South Korea
    Mongalla
        14 USD     +7 USD
    Japan     16 USD     +8 USD
    Singapore
    Malaysia
    Thailand
    Phillyppines
    Indonesia
    Vietnam
        22 USD     +11 USD
    Australia
    New Zealand
    Pacific Islands
    Other Asian Countries
        24USD     +12 USD
    Western Europe
    India
    U.A.E.
        26 USD     +13 USD
    Central & South Ameriacan,
    India Sub-Continent.
    (excluding India)
        24 USD     +12 USD
    Eastern Europe
    Middle East
    African
    Other Destinations
        40 USD     +20 USD
    USA
    Canada
    Maxico
        23 USD     +11.5 USD
     
    Wedding Dress & Evening Gown
    DESTINATION ZONE     First Item     Every Extra One
    Hong Kong & Macau     23 USD     +11.5 USD
    Taiwan
    South Korea
    Mongalla
        26 USD     +13 USD
    Japan     28 USD     +14 USD
    Singapore
    Malaysia
    Thailand
    Phillyppines
    Indonesia
    Vietnam
        34 USD     +17 USD
    Australia
    New Zealand
    Pacific Islands
    Other Asian Countries
        36 USD     +18 USD
    Western Europe
    India
    U.A.E.
        38 USD     +19 USD
    Central & South Ameriacan,
    India Sub-Continent.
    (excluding India)
        36 USD     +18 USD
    Eastern Europe
    Middle East
    African
    Other Destinations
        52 USD     +26 USD
    USA
    Canada
    Maxico
        35 USD     +17.5 USD
     
     
     
    What countries and districts can your goods reach?
     

    Our goods can be delivered to over 200 countries and districts by air:

    Britain, France, Germany, Italy, Holland, Spain, America, Canada, Iran, Iraq, Saudi Arabia, Brazil, Cuba, Argentina, Russia, Japan, Korea, Singapore, Malaysia, Thailand, Philippines, Australia, New Zealand, Hong Kong, Macao and Taiwan...
     
     
     
     
    How soon can I receive my goods?
     

    For ordinary cheongsam, we need about 2 weeks to make it and the shipping time by global express is about 3-5 work days.

    For special qipao such as hand painting and embroidery ones, the process duration is a little longer. You may contact our staff for the exact delivery date or simply trace it in MY EFU--MY ORDER if you're our member!

    If you choose Postal air package delivery, we guarantee that you receive the goods within 40 business days since we confirm your payment.

     
     
     
     
    Will the goods be damped, blemished or damaged on the way of transportation?
     

    No, it won't happen. We packing dress in plastic bag packing at first! Then, we put it in a TNT packet or a postal packet! That ensures that the goods can't be damped, blemished or damaged.

     
     
     
     
    How do you calculate the freight? What is Unit Freight?
     

    Unit Freight, depending on the destination, is the freight you have to pay for the first piece of your purchase. And the freight for any one more piece is half of the Unit Freight.

    Example:

    Unit price to USA: 18USD

    Ordering 3 pieces means:

    $18 + $9 + $9 = $36

    So the total freight for 3 pieces to USA is $36.

     
     
     
     
    What if my package is damaged or has a manufacturing defect?
     

    All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact our staff for assistance.

     
     
     
     
    Can I receive the dress even faster?
     

    If you want to get it the garment asap, please contact our staff, she will arrange it in rush, so you can receive it 5 days faster than usual.

    NOTES:

    Since we will make your clothes with superior priority, there will be an extra charge for each clothes ranging from $30 to $40, depending on our production schedule.We adjust this amount every week and you’re always able to see the newest figure on the ordering page.

    Some apparals require complicate tailoring and we cannot do it faster any more! If you want to place an order of handpainting,embroidery or special cheongsam, please consult us before you click order.
     
     
     
      ::Other Question
     
     
    Why is your site so slow?
     

    Our web-store runs on very high bandwidth provided by communilink.net! If you experience slow transfers, the problem may only be temporary. If the problem persists, please feel free to contact info@efushop.com

     
     
     
     
    How often is your website updated with new products?
     

    We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time by checking out our What’s New sections available in every category.

     
     
     
     
    Does eFushop charge for tax?
     

    eFushop does not impose ANY tax on our customers. However, customs tax and duties may or may not be charged to the customer once the package reaches the destination country. This is a random process and very rare in our experience with worldwide customers. Rates range from a few percentage points although we cannot accurately determine how much these fees will be since it varies from country to country. Normal business practice is for the customer to be responsible for custom duties.

    However, Efushop will help you with such situation! Should a package be liable for duties, you may fax us your tax receipt and WE WILL REIMBURSE YOU HALF THE AMOUNT!

    Fax number: 0086-25-83304879

     
     
     
     
     
    cheongsam,qipao,chinese clothes
    All rights reserved: E-fu Chinese Clothes Shop. 2000-2001©
    If you have any question, requirement, or advice, please contact us. EMAIL: info@efushop.com Online cheongsam shop
    cheongsam clothes dress qipao